EIZO repair services

The handling of repairs and warranty cases is fast and reliable through our long-standing and authorized repair service partner ESAG.

  • Fast: If the replacement of your device is necessary, an equivalent replacement is ready for you within 1-2 business days.
  • Transport: The logistical handling is done by ESAG. The individual steps are coordinated individually with you.
  • Warranty services: Warranty includes backlight failure and extends for five years or 30,000 hours of operation, whichever comes first. However, 30 000 operating hours will not be reached within 5 years in normal office use. Assuming a 5-day week with 52 weeks per year and 8 hours per day, this calculates to more than 14 years. Warranty coverage is product dependent. Please refer to the warranty conditions*.

General warranty overview

* Some devices have a different warranty. For the respective warranty periods for the products, please refer to the international EIZO website.

Special warranty conditions

* Some models have detailed warranty conditions. These can be found in the download center or on the product detail pages in the "Downloads" section.

Repair & on-site exchange service

The repair service in and out of warranty is carried out quickly and reliably by our service partner ESAG. Friendly staff will clarify with you the need for repair, the logistics details and any costs that may be incurred. Replacement and spare parts can also be obtained through them.

Use our service form or call the ESAG service hotline to get in touch with us.

Find product information & proof of purchase

The model designation and serial number can be found on the type plate to the left of the stand on the back of your monitor. Alternatively, you can find both information in the OSD menu.

Check warranty conditions

Most monitors and damages are covered by our warranty, however you should check if separate warranty conditions apply.

Fill out service form

You can use the warranty form to report a warranty case. Please document and describe the case as accurately as possible to speed up troubleshooting.

ESAG Service Hotline

You can reach our service partner from Monday to Friday from 08:00 - 12:00 and 13:00 - 17:00 by calling +41 44 782 28 28.

Moosacherstrasse 6, Au
8820 Waedenswil ZH
E-mail: info@esag.ch